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  • over 'disappearing parcels' double at Royal last year when a total of 89,219 "denial of receipt" cases were recorded the category did not exist in Royal Mail's complaints recording process. The number of disappearing parcels could be rising for a number of reasons, including dishonest ...and more »

  • Aberdeen Evening ExpressBusiness parcels delivery sector investigated by UK watchdogAberdeen Evening ExpressThe price rises meant that any of Royal Mail's wholesale customers seeking to compete with it by delivering letters in some parts of the country, as Whistl was, would have to pay higher prices in the remaining areas – where it used Royal Mail for delivery.and more »

  • Mail aims to deliver the goods with a push 200 years later, Royal Mail is facing another huge structural change in the way it operates. The boom in internet shopping has fuelled rapid growth in parcel delivery, but a decline in the sending of letters has left the company playing catch-up ...and more »

  • The TimesLost in the posts: one Royal Mail chairmanThe TimesAfter stepping down as joint chief executive of the tour operator Tui Travel early in 2016, Peter Long was inundated with offers of board seats. He agreed to become chairman of the estate agent Countrywide, having held the same role at Royal Mail since ...

  • Stoke-on-Trent LiveFirst class post hasn't been turning up on time in the Potteries... and Royal Mail has now explained whyStoke-on-Trent LiveWith e-mails sent and received in seconds and technology meaning photos and files are also dispatched at the click of a button it's little surprise that waiting for 'traditional' mail to arrive can seem to take a while. But figures released by Royal ...

  • Which?Royal Mail paid out more than £7m in compensation last yearWhich?Royal Mail received 1,025,799 complaints in 2017/18, and paid out £7,725,510 in compensation, according to figures from its Annual Consumer Complaints report. Complaints to the postal service included those around packages not turning up, redirection ...

  • The GuardianRoyal Mail changes course on 'outdated' redirection feesThe GuardianRoyal Mail has bowed to pressure over how it charges for its redirection service, which critics say penalises modern families with different surnames. Citizens Advice has urged Royal Mail to change the cost of mail redirections from a “per surname” to ...Royal Mail to change fees which 'penalise' modern familiesBBC NewsRoyal Mail charging unmarried couples double for letters to be Mail redirection service 'designed for households of the past' – Citizens AdviceITV NewsHuffPost UKall 53 news articles »

  • row brews as Royal Mail hits back at record £50m the time Whistl, then known as TNT, was expanding its letters arm by delivering “bulk mail” such as bank statements and utility bills in competition with Royal Mail, but was still reliant on the former state monopoly to deliver some letters on less ...Is Royal Mail ignoring concerns about how it is run?Sky NewsRoyal Mail fined record £50m for breaking competition lawThe GuardianRoyal Mail fined record £50m by OfcomBBC NewsFinancial Times -The Independent -Reutersall 184 news articles »

  • MoneySavingExpertRoyal Mail trials new parcel postboxesMoneySavingExpertAt the end of the trial, Royal Mail will review feedback from consumers and look at how much the parcel postboxes have been used to make a decision on whether or not to introduce them in other locations across the UK. Here's what they will look like: ...Royal Mail trials new parcel postboxes for marketplace merchantsTamebayRoyal Mail trials parcel postboxes to give more flexibility to online sellersPost and ParcelRoyal Mail trials “parcel postboxes” to support smaller online sellerseDeliveryThe Irish News -Logistics Manager -This is Moneyall 12 news articles »

  • Mail launches UK's first ever parcel postboxes in attempt to help eBayers and small sellers on sites such as eBay and Etsy, will be able to post pre-paid parcels through specially adapted parcel postboxes, in the first major change of use of the postbox since its introduction 160 years ago. The Royal Mail said a parcel ...The end of the postbox as we know it? Royal Mail trials parcel sized postboxesThe SunFirst new postboxes for 160 years – and you can post PARCELS, says Royal Mail postboxes are set to get bigger to take parcels in new 51 news articles »


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